Receiving criticism about your Complaints Management process? We have a solution!

GovQA’s Complaint Solution helps ensure state and local government compliance with strict standards and policies. Seamless collaboration with various internal departments to review and investigate complaints, feedback, suggestions, commendations and all supporting documentation.

Comprehensive Web Portal

Upgrade from manual intake processes, emails, and spreadsheets

MODERNIZE SECURITY

The most advanced security technology available to government today

Streamline Complaints Processes

Route | Log | Review | Investigate | Respond

Centralize all supporting complaints documentation

Comprehensive Web Portal

  • Streamline the intake of all complaints into the organization
  • Route complaints to the correct office or staff member
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We are committed to being transparent with our community members and it’s our goal to make the records request process accessible and easy to use. [GovQA] will improve the process for staff and requesters.

Sharon FullerEverett, WA City Clerk
Secure Data

Security is our top priority

GovQA offers the most advanced security technology available to government today – so you can prevent data exposure and limit your risks. At its core, the GovQA platform is built to resist security threats. It is single-tenant with a proprietary code base. Our cloud service can support virtually all compliance and security initiatives.

Learn More About Security

Architectural Barriers Protect Against Malicious Invasion

  • Single tenant architecture physically isolates your data for utmost security and protection from bots, spam, spoofing, malware, denial of service attacks, ransomware, data compromise and theft
  • Proprietary platform code (with no open source code used in our core platform) reduces vulnerabilities and protects against hackers

Layered with Internal Security Measures

  • Encrypted at rest and in-transit (AES 256 bit), so only authorized users gain access to data
  • In-Tool Redaction™ reduces chance of data loss between tools
  • Microsoft Azure Government hosting provides the most advanced, technically sophisticated hosting available to government today
  • Role-based access controls limit what users can see and do
  • Dedicated, onsite security staff at GovQA guard your data 24/7

Fully Audited and Compliant

  • Compliance with CJIS, HIPAA, NIST, FISMA, and FedRAMP lets you avoid fines, litigation, and public discord
  • Rigorous SOC 2 Type 2 audit (now in progress) supplies evidence of comprehensive auditing over time (vs. a single moment in time with SOC 2 Type 1)
  • GovQA, the company itself, has an extensive SETA (Security Education Training Awareness) program in-house and is CJIS and HIPAA compliant as confirmed by annual 3rd party audits conducted at our facilities – so you can have full compliance confidence

Working in a job that is full of chaos, it’s good to have GovQA to help keep me sane.

Jeri Carter LawsonPublic Information Officer, Dallas, TX
Simplify the intake and management of external or internal complaints

Streamline the Complaints Process

  • Quickly identify frequent complainants and duplicate/similar complaints
  • Centralize all supporting documentation within the complaint including internal and external communication
  • Route to staff automatically for review, investigation, action and response
  • Manage status of complaints
  • Streamline communications through templates
  • Generate scheduled, on-demand and custom reports
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