If you have a Claims Management challenge; we have a solution!

GovQA’s web-based solution simplifies the management of your claims. Improve the efficiency and timeliness of your process while monitoring all activities. Enjoy seamless collaboration with the city/county, legal, claims investigation personnel, and public works departments.

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STREAMLINE THE CLAIMS PROCESS

Auto-route, escalate, track, approve, and log claim requests

MODERNIZE SECURITY

The most advanced security technology available to government today

TRACK AND REPORT CLAIMS 

Track why the claims were filed, claim investigation results, and resolution

COMPREHENSIVE WEB PORTAL

Allow claimant to attach documents to support the claim request

Centralize Claims Processing

Streamline Claims Process

  • Eliminate reliance on labor-intensive processes
  • Save time by automating workflows
  • Auto-route, escalate, track, approve, and log claim requests
  • Improve accountability and communications between organizations
  • Centralize data and communicate with all parties involved
  • Communicate with City, Claims/Legal Department, Public Work Department, and more
  • Create actionable items for Public works Department (ex. Repairing of the pothole that caused the damage)
Request Demo

Working in a job that is full of chaos, it’s good to have GovQA to help keep me sane.

Jeri Carter LawsonPublic Information Officer, Dallas, TX
Secure Data

Security is our top priority

GovQA offers the most advanced security technology available to government today – so you can prevent data exposure and limit your risks. At its core, the GovQA platform is built to resist security threats. It is single-tenant with a proprietary code base. Our cloud service can support virtually all compliance and security initiatives.

Learn More About Security

Architectural Barriers Protect Against Malicious Invasion

  • Single tenant architecture physically isolates your data for utmost security and protection from bots, spam, spoofing, malware, denial of service attacks, ransomware, data compromise and theft
  • Proprietary platform code (with no open source code used in our core platform) reduces vulnerabilities and protects against hackers

Layered with Internal Security Measures

  • Encrypted at rest and in-transit (AES 256 bit), so only authorized users gain access to data
  • In-Tool Redaction™ reduces chance of data loss between tools
  • Microsoft Azure Government hosting provides the most advanced, technically sophisticated hosting available to government today
  • Role-based access controls limit what users can see and do
  • Dedicated, onsite security staff at GovQA guard your data 24/7

Fully Audited and Compliant

  • Compliance with CJIS, HIPAA, NIST, FISMA, and FedRAMP lets you avoid fines, litigation, and public discord
  • Rigorous SOC 2 Type 2 audit (now in progress) supplies evidence of comprehensive auditing over time (vs. a single moment in time with SOC 2 Type 1)
  • GovQA, the company itself, has an extensive SETA (Security Education Training Awareness) program in-house and is CJIS and HIPAA compliant as confirmed by annual 3rd party audits conducted at our facilities – so you can have full compliance confidence
Monitor all claims activities

Track and Report Claims

  • Track why the claims were filed, investigation results, and
    resolution
  • Quickly identify and monitor claimants that frequently file claim requests
  • Customize reports, dashboards, and data views
  • Generate scheduled, on-demand reports
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The ability to receive, log, track, and respond to a requester electronically saves enormous amounts of staff time. It allows the City to be 100% compliant with the mandated 10 day response deadline.

Cindi MansellSalt Lake City, City Recorder
Improve efficiency and timeliness

Comprehensive Web Portal

  • Custom-configured claims portal matches your needs
  • Allow claimant to attach documents to support the claim
  • Proactively (automatically) provide claimant with statute of limitations and FAQs
Request Demo