How Automated is Your Public Records Request Workflow?
What is a workflow? A workflow consists of all the small actions taken to move your public records (and other information) requests from one step to the next. For public records request management, this includes the big steps like intake, vetting, gathering, review, response and reporting.
But it also includes all the smaller steps in between: like logging/recording, delegating tasks and sub-tasks, follow up, timed responses, redaction, letter writing, invoicing, making copies, burning DVDs, shipping/mailing, emailing, phone calls, uploading and downloading files, scanning and much more.
Take this short, 6 part quiz to assess the level of automation you are currently utilizing; and what steps you might consider taking to help streamline your public records request process in the future.
Provide your email address at the end of the survey for a letter grade, summary, and explanation of your score.
The Peers in Public Records Newsletter (formerly FOIA News) is a bi-monthly e-newsletter brought to you by GovQA. It is a collection of the latest trends in public record requests and government transparency initiatives, shared stories, live roundtables, informative case studies, and actionable knowledge that will help you calm the chaos and keep your organization compliant. Send your comments to firstname.lastname@example.org.