GovQA’s 311 / CRM allows local governments and state agencies to handle requests for information and requests for service through a variety of channels: telephone, live chat, email, web, smartphone, social media, and mail. It automates most manual workflow processes, presents knowledge articles to call center representatives based upon the context of interaction and can integrate with any other existing systems such as ESRI GIS, CityWorks, Cartegraph and others. Its modular structure allows the flexibility to extend functionality to City-wide mobile applications.
GovQA’s Community Development Platform automates the creation, issuance, and tracking of community development activities. It further empowers work forces by providing remote access across devices so officers can complete information in a timely manner. We customize our platform to meet your particular business process requirements including government permitting, building inspections, code enforcement functions, licensing, planning, and zoning.
GovQA’s GoLocal Technologies help connect local governments with all local community groups and all local businesses by offering citizens and visitors one place to go for all information about the city
GovTalk helps maximize access to information and resources by letting the members share information, ask questions to other jurisdictions, and offer support on technology or other issues. GovTalk allows for better communication and offers an easy way to track questions, share responses, find documents such as RFPs, meeting notes, etc.