While GovQA's platform lets departments to tailor their service, it also provides a complete Centralized view across all departments.

Government managers and officials appreciate this centralized perspective because they do not have to go to individual departments to collect information and report status. In some cases, governments give elected officials access to the GovQA platform in order to pull up information on specific situations when a citizen contacts an official directly. In this case, GovQA's centralized information helps standardize all responses to citizens so that there are no inconsistencies.

Centralized processing also benefits citizens: Because GovQA can collect information and processes centrally, it can also provide a consolidated view to citizens of their individual requests for information and service in an area called "My City" or "My Government." This gives citizens the sense that the local government understands the relationship it has with an individual.