To round out the capture and handling of inbound requests and messages, GovQA offers a proactive set out outbound communication capabilities. The GovQA Alert Module is an outbound communication facility that captures citizen registration so that the local government can keep them notified.

Usually citizens use the GovQA Alert Module to register email contact information for email notification of events and information, but GovQA can also capture phone registration to collaborate with Interactive Voice Response systems and Call Centers for direct phone notification. When connecting with citizens through email, GovQA Alert Modules allows documents, links, photographs or almost any supporting information to be integrated into the message to citizens.

The Alert Module includes two capabilities:

• The provision of regular outbound communication to citizens. This includes the distribution of newsletters and notices to registered citizens.

• The notification and distribution of information in a crisis situation. This includes issuing an alert communication to registered citizens. providing information and contact information to outbound call centers that are contacting citizens, and integrating information and contact data with outbound automated calling systems.